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Ryanair passengers travelling on honeymoon refused refund despite strict Covid restrictions in Vienna

Two Ryanair passengers travelling on their honeymoon were refused a refund on their flights even though they cannot travel to their destination due to a lockdown.

The newlyweds were due to travel to Vienna today after getting married last month, but as the country is abiding to strict government guidelines, tourists are refused entry at border control.

The man, who wished to remain anonymous, told Dublin Live: “It’s not fair the way I’ve been treated. We were due to travel on Wednesday to Vienna but the country is locked down, they’re not allowing any tourists into the country.

“We got married last month and because of Covid we decided to avoid booking a proper honeymoon and wait for things to calm down.

“In the meantime we thought we’d go for a city break because my wife loves Christmas markets. We’d be classed as tourists going over and we’re not allowed entry.

“But Ryanair is sort of adamant that you get onto the plane and go. I understand that it’s not Ryanair’s fault but it’s not the fault of the customer either.

“Anyone who gets off that flight in Vienna, once you go to border control in the airport, you’re not getting through and you already know you’re not getting in before you even arrive because you’ve seen the regulations.”

The couple were due to travel from Dublin Airport, but they will now remain at home with their money “going to waste”.

“Ryanair did not offer any sympathy, I’ve been in contact with them on numerous occasions in the past week because I’ve been keeping an eye on regulations. I’ve been speaking to customer advisers, managers and they’re giving me the same response,” the man continued.

“It’s very hard to take. I don’t mind not getting the money back, but a voucher to that amount would be ideal.

“If you booked the flight you knew what the terms and conditions were and basically if you don’t go, you lose your money, they don’t offer refunds or vouchers.

“I asked them if they were telling me to go to a country that is in lockdown, hotels are closed, shops are closed and restaurants are closed. They said the other option is to change the flight, but Ryanair were charging us €188 to change it which is totally unreasonable because it’s not our fault we can’t go to Vienna.”

Dublin Live has contacted Ryanair for a comment.

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