Kaiser Permanente Hawaiʻi has new director of clinic operations

Monica Nickolas is the brand new director of clinic operations for Kaiser Permanente Hawaiʻi. Photo Courtesy

Kaiser Permanente Hawaii named Monica Nickolas, RN BSN, MPH as the brand new director of clinic operations. She beforehand was a clinic supervisor for the Kaiser Permanente Wailuku Medical Office.

She will oversee administrative operations for Kaiser Permanente specialty clinics and amenities throughout the state, making certain members obtain high-quality, accessible and cost-effective well being care companies. She additionally will lead the event and implementation of key initiatives to enhance member satisfaction and high quality of care.

Nickolas began her profession in California, managing a number of Federally Qualified Community Health Centers with a mission to offer high quality well being care to the uninsured and underinsured communities of Long Beach and the San Fernando Valley space. She transitioned to the MemorialCare Medical Group, the place she elevated from follow supervisor to RN Operations Manager, overseeing pediatric main care and specialty facilities in an administrative capability. During this time, she additionally served as a registered nurse for Presbyterian Intercommunity Hospital, caring for sufferers within the medical-surgical and authorized stroke models.

Nickolas joined Kaiser Permanente in 2014, main a high-performing workforce of nurses as an RN ambulatory care supervisor within the Southern California area. She transferred to the Hawaiʻi area as an RN clinic supervisor on the Wailuku Medical Office, managing the operations and workers of varied departments together with pediatric subspecialties, ENT, cardiology and dermatology. She was promoted to senior clinic supervisor for the Maui Lani location.

Most lately, Nickolas was the RN service line director of pediatrics within the Northern California area, overseeing 4 pediatric websites with greater than 125 assist workers and physicians. There she improved affected person satisfaction scores and high quality measures in numerous areas together with childhood and flu immunizations.


“All of us at Kaiser Permanente Hawaiʻi are excited to welcome Monica back to our islands,” mentioned Maribel Avila-Kunkel, M.H.A. vice chairman Ambulatory & Clinical Services Kaiser Permanente Hawaiʻi. “Monica brings with her a wealth of knowledge and medical expertise. Her history of providing high-quality health care to our members will prove an asset in nurturing a happy and healthy Hawaiʻi.”


Nickolas holds an Associate Degree in nursing from Mount St. Mary’s University in Los Angeles; a Bachelor of Science in nursing from California State University, Long Beach; a Bachelor of Arts in psychology with an emphasis in youngster improvement from the University of California, Berkeley; and a Master of Public Health from UCLA.

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